Description:

The Role:
As a Principal Engagement Consultant at AI-Powered Contract Management Platform, you will play a crucial role in managing largest accounts focused on accelerating digital transformation of contract management and intelligent analytics. The role is multi-faced and aimed at ensuring customer satisfaction, high user adoption and optimal business outcomes. PCSM's are the primary point of contact between the customer and the company, providing guidance and direction to internal team members, and developing growth and retention strategies leading to renewals, upsells, and expansion.

Key aspects of the role include relationship building, strategic planning and execution, value creation and optimization, project management and coordination and reporting and communication. By effectively managing these responsibilities, a PCSM on large accounts ensures that the client's needs are met, relationships are strengthened, and both parties achieve their strategic objectives.

What You'll Do:

At AI-Powered Contract Management Platform, our PCSMs will be involved in all aspects of customer success management, driving value, and being a trusted client partner by:
Develop and maintain strong relationships with key stakeholders within the client's organization to understand their needs, goals, and challenges.
Serve as the client's advocate within the company, ensure needs and concerns are addressed properly. Develop and implement strategic account plans that align with the client's business objectives and the company's goals. Collaborate with the client to set clear, measurable goals and KPIs that drive mutual success. Regularly review and analyze account performance against established goals and KPIs, making adjustments as necessary.Provide (http://necessary.provide/) strategic guidance and recommendations to help clients maximize the value of the AI-Powered Contract Management Platform.
Identify opportunities for process improvements to drive efficiency and effectiveness, Explore and propose new features, or services that align with the client's evolving needs and industry trends Coordinate with internal teams, such as sales, marketing, product development, and customer support, to allocate resources effectively and deliver on commitments.Provide (http://commitments.provide/) regular updates to both the client and internal stakeholders on account status, performance metrics, and key developments. Prepare and deliver executive briefings and reports to senior leadership, highlighting account achievements, challenges, and strategic opportunitiesIdentify and pursue opportunities for upselling and cross-selling to drive revenue growth within the account. Assist in negotiating contract renewals and terms to ensure they are mutually beneficial.

Skills/Qualifications: (Critical Skills in Bold)

12+ years of experience in Consulting, Customer Success, and/or Engagement Management for large enterprise accounts
8+ years of experience in working with the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, upsells, and account management)
Exceptional project management, communication skills, highly organized, and customer intuitive
Highly collaborative with a team-first mindset; can work effortlessly and effectively across all departments
Strong generalist with the ability to wear many hats and move quickly in a dynamic environment
Contracts Management or Legal experience needed
Empathetic, positive attitude with a desire to help our customers reach their goals
SAAS experience, not necessary, but preferred
A Juris Doctor (JD), Doctor of Jurisprudence, or Doctor of Law degree is required

Additional Requirements:

Ability to travel domestically and internationally, as necessary